Medical Help

The quickest way to speak to a nurse about a common childhood problem is to call the Community Nurse Line at (816) 271-4000 or (800) 455-2476.
Medical Help

Looking for Medical Help?

We provide better care when we evaluate your child and discuss concerns with you in person so we refrain from giving medical advice over the phone. Most questions about common childhood illnesses can be answered with online resources such as Children’s Mercy Care Children’s Mercy Care Cards or http://www.healthychildren.org. You may also call the 24 hour Community Health Line for medical advice at any time during the day or night at (816) 271-4000 or (800) 455-2476.

If you need more information, then it is likely your child needs an appointment. It has generally been our policy not to call in prescriptions without seeing our patients, so if you think your child needs prescription medication, please make an appointment. If your question is about a referral, a request for lab or other test results or something else you may leave information on the nurse line in our office and someone will get back with you as soon as possible. Please leave a current phone number when you call. If the number is not your house, please let us know. Most calls should be returned within 2 hours however, our priority is to take care of patients that are in the office for their appointments. Nurses or providers cannot immediately answer phone calls except in rare emergency situations, as they cannot routinely interrupt visits with patients at the clinic.

Our providers share in city call with all pediatricians in St. Joseph. If you have a question about an ill child after hours, you may call the Community Health Line first at (816) 271-4000 or (800) 455-2476. If your child needs to be seen by a health care professional, your options locally are either an Urgent Care Center for non-emergency conditions, or the Emergency Room if your child is experiencing an emergency.